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Aren't satisfied with your purchase? First thing is to let us know!
If a return on a new and unused item is the best option, please keep all packaging and receipts.
For bicycles we accept returns within 1 week only if unridden and accompanied by all paperwork. If you bought the bicycle as a gift and the size is wrong, we will gladly exchange it for another without original purchaser being present.
For clothing we accept returns within 30 days only if unused. Sweat stains, tomato spots, and the like aren't acceptable.
For items with one-time use parts we will evaluate depending on need, at our discretion.
For warranty issues we accept returns based on manufacturer's policies and our own good nature. Specialized frames and forks have a lifetime warranty, Shimano equipment at least 2 years, Specialized tires a 90-day satisfaction guarantee, Specialized wheels 5 year warranty, and so forth depending on the item.